TQM QUESTIONS

QUESTION BANK FOR PT III
1.What are the generic steps for development and execution of action plans in benchmarking?
Specify tasks.
Sequence tasks.
Determine resource needs.
Establish task schedule.
Assign responsibility for each task.
Describe expected results.
Specify methods for monitoring results.
2.What are the phases of QFD process?
i. Product planning
ii. Part development
iii. Process planning
iv. Production planning
3. What are the benefits of QFD?
i. Customer driven
ii. Reduces implementation time
iii. Promotes teamwork
iv. Provides documentation
4.What are the several types of FMEA?
Design FMEA
Process FMEA
Equipment FMEA
Maintenance FMEA
Concept FMEA
Service FMEA
System FMEA
Environment FMEA etc.
5.State the need for ISO 9000.
ISO 9000 is needed to unify the quality terms and definitions used by
industrialized nations and use terms to demonstrate a supplier’s capability of controlling its
processes.
6.Give the objectives of internal audit.
a) Determine the actual performance conforms to the documented quality
systems.
b) Initiate corrective action activities in response to deficiencies.
c) Follow up on noncompliance items of previous audits.
d) Provide continued improvement in the system through feedback to
7.What are control charts?
The control chart is used to keep a continuing record of a particular quality
characteristic. It is a picture of process over time.
8. Give the ISO 9000 Series of Standards?
• ISO 9000, “Quality Management and Quality Assurance Standards Guidelines for
Selection and Use”.
• ISO 9001, “Quality Systems – Model for Quality Assurance in Design, Development,
Production, Installation & Servicing”.
• ISO 9002, “Quality Systems – “Model for Quality Assurance in Production, Installation
& Servicing”.
• ISO 9003, “Quality Systems – “Model for Quality Assurance in Final Inspection and
Test”.
• ISO 9004-1, “Quality Management and Quality System Elements
9. What are the parts of house of quality?
i. Customer requirements
ii. Prioritized customer requirements
iii. Technical descriptors
iv. Prioritized technical descriptors
v. Relationship between requirements and descriptors
vi. Interrelationship between technical descriptors
10. Give some other quality systems?
i. QS-9000
ii. TE-9000
iii. AS9000
1.Explain in detail about the various SPC tools.
2.Explain the benchmarking process and the reasons for benchmarking.
3.What is ‘House of Quality’ in quality function development? Explain.
4.Discuss about the ISO 9000:2000 quality systems.
5.Explain the QFD process.
6. What is FMEA?Explain the stages of FMEA?
7. Explain the implementation and documentation of Quality System?
8. Explain the elements of ISO 9000:2000?